Rosvibe delivery options
At Rosvibe, we use a variety of trusted Tracked Delivery services. All orders are sent in plain, discreet packaging with tracked delivery to your door or local collection point. Below you'll find information about Rosvibe's delivery times and other delivery-related enquiries.
Delivery times to different areas
United States
(Except Alaska.Guam.Hawaii. Northern Mariana Islands. Puerto Rico. United States Virgin Islands) shipping Time:8- 12 Work Days
United Kingdom.
Germany. France. Mexico. Spain.(Except Baleares. Las Palmas. Santa Cruz) shipping Time:6-12 Work Days
Australia. Canada. Italy
shipping Time:12-18 Work Days
Switzerland.
Denmark. Ireland. New Zealand.Belgium.Austria.Sweden. Netherlands. Norway. Portugal.shipping Time:15-25 Work Days
Japan, Korea
(If you fill in the correct tax ID number.it only takes 8-10 days to receive it.) shipping Time:8-18 Work Days
The Middle East
(Saudi Arabia. United Arab Emirates.Qatar.Oman. Kuwait.etc.) shipping Time:30-50 Work Days
India
shipping Time:30-50 Work Days
South America
(Colombia. Guatemala. etc.) shipping Time:20-30 Work Days
About the Address
1) Please double check your shipping address before you check out. We are not responsible for any product once it has been shipped.
2) Situations where we may not be able to assist you include, but are not limited to: If you are no longer at the address when the package arrives; If you are not present to receive it at your home or elsewhere; If you do not claim it from a shipping facility in a timely manner after you are notified
3) Products returned to sender due to failure to claim or bad addresses, we can resend it to you only charge the shipping cost, or refund you the cost of the product except the shipping cost;
About Package Lost
1) Rosvibe is not responsible for lost, misdirected or stolen packages.
2) A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, the insurance will not cover the loss
3) If your package's tracking number shows that it has been delivered, but you have not actually received the package, you will need to contact the shipping company yourself. Please note that a missing package must be reported within 72 hours of confirmed delivery (as indicated by the tracking number). After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.
About International Shipping
1) If you purchase a product that cannot be shipped internationally and it is also out of stock in the local warehouse, we will contact you to replace the item.
2) Rosvibe is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariffs. But normally there will be no extra fees charged, if you meet the similar situation, you can confirm with us first.
3) We are not responsible if your products are refused at customs, if the country does not allow adult products to enter its borders, or if it is a crime to possess an adult product in general or specifically. Please research the policies of the country you are shipping to.
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More delivery FAQs
Packages are available for detailed tracking. If you choose this service, you will be sent an email once your package has been despatched containing the tracking number and link needed to track the location of your order as it is sent to you.
We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.See what they look like here.
At Rosvibe, we're not happy unless you are, which is why we offer a 90 day free returns policy. We also offer a 1 year product guarantee.Learn more about our Returns policy here.
If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your order.
If your package is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.