Your FAQs answered
From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.
Purchase FAQs
1.Payment failures include, but are not limited to, the following reasons:
1) Payment security protection provided by the bank;
2) Network error;
3) Cookie exception;
4) Insufficient funds；
5) Card expired；
6) Incomplete card number or wrong card number;
2. Here are some suggestions that may be helpful for you to successfully complete the payment of the order:
1) Please contact the bank staff to explain that the transaction is made by yourself and ask the bank to authorize the payment;
2) If you have tried to pay with this card 3 times, please try again after 24 hours or change to another card for payment;
3) Please try to reload the page or delete the cookie, then you can try to complete the payment again；
4) Please confirm that your card is in normal use and that there are sufficient funds. Please be sure to enter the correct card number when making the payment;
5) If you really cannot complete the payment by credit card, you can also pay by PayPal;
If you decide to change or cancel your order, please contact Rosvibe (Support@rosvibe.com) within 24 hours of your purchase. We will confirm if your order can be canceled or changed and get back to you as soon as possible.
In most cases, your order will be processed and shipped the same day. This is to ensure that you receive the package quickly. Therefore, there is no way to cancel or change an order once it has been submitted.
If your question hasn't been solved yet by checking the information on the site, please feel free to contact us.
Email: Support@rosvibe.com
Livechat: If we are online, we will answer you quickly; if we are offline, you can leave a message and we will get back to you within 24 hours on business days.
FAQs about delivery
We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive.
Free worldwide shipping.
Please see our Delivery page for more detail.
Here’s the list: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey, United Kingdom.Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey， Brazil, China, Falkland Islands, Hong Kong, Israel, Japan, Singapore, South Africa, India.
Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.
See what our packaging looks on this page.
Courier services require Rosvibe to have a return address on all orders.
If you're out when delivery is attempted, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.
Yes. All of our couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.
If your order still hasn’t arrived, or you can’t locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.
FAQs about privacy and security
Yes absolutely. You can read more about how we keep the Rosvibe website secure here.
It's a pretty long read, but our Privacy Policy ells you how we may use your personal data and what we do to keep that data safe.
Rosvibe will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.
You can read our full Terms and Conditions to find out more.
FAQs about orders and payment
Lots! We have payment options to suit all online shoppers.
You can pay by debit or debit card - we accept Visa, MasterCard and American Express
You can also pay via Apple Pay, Google Pay and PayPal.
Please contact Rosvibe Customer Care immediately after placing your order if you wish to change or cancel it.
If your order has already been processed by our warehouse team, we will be unable to cancel it.
Contact Us
Can't find what you need on this page? Then please contact uis and we will be more than happy to help. We aim to reply to all messsages as quickly as possible but please bear with us during busy times.
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